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Booking Confirmation, Cancellation & Refund Policy
Booking confirmation: All online bookings are pending until you receive a direct confirmation email from our studio team. We usually process and send out booking confirmations during business days within 24 to 48 hours. Your spot is only fully reserved once this confirmation is sent.
Short-notice & last-minute bookings (within 48 hours): We are an active, working ceramics studio balancing teacher, class and workshop schedules and over 30 active members. If you book a workshop spot within 48 hours of the start time:
We will do our best to make it work! However, because of the short turnaround, these last-minute bookings require extra manual confirmation from our team.
Please wait for our confirmation email before coming to the studio.
If we are unable to accommodate a last-minute booking or need to adjust the schedule slightly, we will contact you immediately to find a solution, reschedule or issue a refund.
Cancellation & Refund policy
"Request a date & time" sessions: If you book a "Request a date & time" session, your dates are not yet set. You can cancel for a full refund at any point up until we confirm a date with you. Once a date is confirmed, standard cancellation terms apply.
Standard cancellation policy: We prepare materials and space for each workshop in advance and appreciate as much notice as possible if you can't attend.
Cancellation more than 7 days before the workshop: full refund
Cancellation between 3 and 7 days before: 50% refund
Cancellation less than 48 hours before: no refund
Can't make it? You're welcome to transfer your spot to someone else - just let us know at least 24 hours in advance with their name and contact details.
If something unexpected comes up, reach out. We'll always try to find a reasonable solution, and transfers to a future workshop may be possible depending on availability.
Minimum participants: Workshops require a minimum of 3 participants to run. If we can't reach the minimum, we'll notify you with as much notice as possible and offer a full refund or the option to transfer to another date.
Frequently Asked Questions
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Yes, if spots show available online or if you reach out to us over whatsapp/email to enquire! However, because we manage a busy working studio, any booking made within 48 hours requires a manual confirmation email from our team before your spot is officially locked in.
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Not at all. Our wheel throwing intro and handbuilding workshops are designed for complete beginners. If you have some experience, and want to go deeper, our specialist workshops are for you. All sessions are taught by working ceramicists who love helping people find their footing with clay.
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A pre-booking lets you reserve your spot before we've announced specific dates.
Once you complete your purchase, we'll be in touch within two to three weeks with available dates based on the availability you shared at checkout.
You confirm the date that works for you, and that's when your booking is set. You can cancel for a full refund at any point before we send you your date options.
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Clothes you don't mind getting clay on… pottery can be a bit messy! We provide aprons, but be mindful they may not cover your clothes fully. Avoid anything white or precious. Closed-toe shoes are recommended.
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Clay needs to dry, be bisque-fired, glazed, and then fired again. This takes roughly 2 to 3 weeks. We'll contact you when your piece is ready for collection. We also offer shipping at an additional cost.
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Absolutely. Our private workshops are perfect for groups of 5–12, team outings, birthday parties, hen parties, and more. Get in touch via the private event page and we'll tailor a session for your group.
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All workshop prices include clay, studio glazes, and firing of your piece. No hidden costs. The only exception is specialist workshops with guest teachers, where materials may vary. We'll always make this clear in the session description.
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Since we're currently in pre-booking, you can cancel for a full refund at any point up until we send you your date options. Once you've confirmed a date with us, the following applies:
Cancellation more than 7 days before the workshop: full refund
Cancellation between 3 and 7 days before: 50% refund
Cancellation less than 48 hours before: no refund
Can't make it? You're welcome to transfer your spot to someone else. Just let us know at least 24 hours in advance with their name and contact details. If something unexpected comes up, reach out.
Transfers to a future workshop may be possible depending on availability.Wheel workshops require a minimum of 2 participants to run, handbuilding requires a minimum of 4 participants. If we can't reach the minimum, we'll notify you with as much notice as possible and offer a full refund or the option to transfer to another date.
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Yes. We run workshops and events in both English and Dutch, depending on who is teaching. If you have a language preference for a specific session, just let us know when booking and we'll always try to accommodate.